Shipping policy

1. Available methods

Checkout displays only options enabled for the products and location entered. These may include coordinated collection and delivery, but none is available unless shown in the order summary.

2. Coverage and charges

Coverage is validated by region, municipality or configured zone. Delivery charge, minimum order and any free-delivery condition are shown before payment.

Quotes for special quantities, unconfigured areas or bulky freight are valid only under their stated conditions.

3. Preparation and estimate

The estimate is disclosed before confirmation or during a quote and starts once payment, stock and delivery details are verified.

If a later event prevents the estimate being met, we will notify the customer and provide the alternatives required by law.

4. Details and reception

• Customers must provide complete and accurate name, phone, region, municipality and address.
• Safe access and an available recipient are required when arranged.
• Address changes are accepted before carrier handover if new coverage is validated.
• Costs caused by incorrect details or failed reception are disclosed and accepted before reshipping.

5. Coordinated collection

Once enabled, we will provide place, time window and required details. Customers must wait for ready confirmation. Permanent opening hours remain unconfirmed.

6. Checking delivery

Check quantity, product identity and packaging. Report visible damage, shortage or a wrong item with the order number where possible.

The absence of an immediate photograph or note does not by itself remove statutory rights.

7. Delays, loss or damage

We investigate incidents with the carrier. The remedy depends on order status and applicable rights and may include redelivery, replacement, refund or another agreed solution.